ASAPP
NativePrivateUpdated November 3, 2026AI platform for contact-center/CX automation
- Website
- www.asapp.com
- CEO
- Katie Stein
- Founded
- 2014
- HQ
- New York City, United States
- Total Funding
- $524M
- Employees
- 201-500
Products & Offerings
ASAPP Customer Experience Platform (CXP)
A single platform that coordinates AI agents, fixed workflows and human agents across voice and digital customer service channels, with governance built in.
GenerativeAgent
A generative AI agent that resolves customer voice and chat interactions on its own, with human review, approval and simulation testing controls.
CXP Multiple AI Agents
Purpose-built agents inside CXP, launched in April 2026, that help teams build, run and keep improving AI-driven customer service at scale.
AutoTranscribe, AutoSummary and AutoCompose
Agent-assist tools that give human agents real-time call transcription, automatic interaction summaries and suggested responses.
ASAPP Messaging
A digital messaging platform that moves customers from phone calls to asynchronous chat channels, with AI handling routing and automation.
Executive Summary
What they do
- Agentic Customer Experience Platform (CXP) for automating enterprise contact-center customer service
- GenerativeAgent automates voice and digital customer conversations end to end
- Agent-assist tools for live agents: real-time transcription, summarization and suggested responses
Why it matters
- Built for large, complex, regulated contact centers such as JetBlue, DISH and American Airlines
- Human-in-the-loop design brings in a person when needed, easing agentic AI risk concerns
- Sits on top of existing contact-center systems, so buyers avoid a costly rip-and-replace
Best fit
- Fortune 500 contact centers in airlines, telecom, cable, financial services and retail
- CX leaders who want to automate heavily while keeping human oversight and governance
- Enterprises adding generative AI agents to existing Genesys or other contact-center systems
Watch-outs
- Third CEO in about 18 months; Katie Stein took over in August 2026
- No new equity funding reported since 2021; a $24.1M debt round was reported in March 2026
- Crowded field: Sierra, Decagon, NICE, Genesys, Salesforce and Google all compete here
Latest News
Unite.AI · 2 months ago
PositiveTracxn · 2 months ago
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ASAPP is a credible enterprise option with real deployments at large, complex contact centers, a solid generative AI agent product and a human-in-the-loop governance model that suits regulated buyers. Repeated CEO changes, reported layoffs and no new equity funding since 2021 mean buyers should run a structured evaluation rather than buy on reputation. Ask for reference customers, check ASAPP's ROI claims in a pilot, and negotiate contract protections that cover leadership or ownership changes.
Signal Provenance
Latest observation date and source for each signal category
| Signal Category | Last Updated | Source |
|---|---|---|
Funding Signals Last funding round, Funding stage | Oct 31, 2026 | Montclare research agents |
Hiring Velocity Headcount, Headcount growth | Nov 3, 2026 | Montclare research agents |
Technical Output Research papers, GitHub activity | Nov 3, 2026 | Montclare research agents |
News Sentiment News mentions, News sentiment | Nov 2, 2026 | Montclare research agents |
Partnership Signals Enterprise partnerships, Distribution partners | Never | Montclare research agents |
Revenue Indicators ARR estimate, Revenue growth | Nov 3, 2026 | Montclare research agents |
Leadership Signals CEO tenure, Founder-led | Nov 3, 2026 | Montclare research agents |
Competitive Position Category rank, Market share | Nov 3, 2026 | Montclare research agents |
Why this Bluescore?
6 dimensions, each scored 0–10 against all — companies. Each adds its weight × score to the Bluescore — see methodology